We deliver throughout the United Kingdom.

DELIVERY SERVICES

** FREE STANDARD DELIVERY ON ALL UK ORDERS OVER £40

** FREE STANDARD DELIVERY ON ALL WORLDWIDE ORDERS OVER £60

Can not be combined with other coupon code.

Order cut-off for all delivery services is 2pm (UK time). Orders placed after 2pm will be treated, for the purposes of delivery, as having been placed the next working day

We aim to dispatch all orders within 5 working days of receipt during our working week. Our working week is defined as Monday – Friday (excluding bank and public holidays)

Please note however, that during very busy periods it may not always be possible for us to dispatch Standard UK parcels within this timeframe and that occasionally delays may occur.

Orders to a UK address are then sent via 1st class post through Royal Mail which they advise takes 2 to 5 working days to the UK, however this can sometimes take a little longer if the post office is having a few problems, and they have advised to allow 15 days for UK orders.



ITEMS NOT RECEIVED?

We always try to ensure that your goods are delivered on time. However, sometimes it is delayed by factors beyond our control.

An item is not classified as "Lost" by Royal Mail until it has been missing for:

15 working days in the UK

So we will be unable to refund you before we have allowed for this amount of time to pass from the dispatch date. If you still haven't received them after this time period, please contact our customer services team by email and we can either resend or refund you depending on your preference. Please note - there is a time limit of 6 months from purchase, after this no refund will be made. 

REFUNDS, RETURNS OR ANY PROBLEMS

Should you have any problem with your order when it arrives with you please contact us via email

This email is only monitored Monday – Friday so please do not worry someone will get back to you (dependent on the number of queries pending)

If you receive an item which is faulty it would be really helpful if you could send us a picture if at all possible.

When you contact us please be sure to advise your name and order number and we will be happy to help.

Please see above details for refunds on ‘lost’ items.


If you are not happy with your purchase, return the item(s) unopened and in their original condition and packaging within 7 days of receipt for a full refund, less the delivery costs.

Return Address : rbc

If a parcel has not been received within the shipping guidelines above - a refund will be offered rather than the order being reshipped out to you.


PAYMENT METHODS

All payments are processed through PayPal and we accept the following:

• MasterCard, Maestro, Switch, Visa, Visa Delta, Visa Electron, American Express and PayPal

World zones

For pricing purposes, we have divided the world into zones:

 

Airmail world zones

Map indicates geographical zones (please note Singapore is in World Zone 2). Please see tables below for zones by country.

UK
Europe
World zone 1
World zone 2

UK

This zone comprises of England, Scotland, Wales and Northern Ireland.

Europe

This zone comprises the following countries:

Albania Denmark (EU) Kyrgyzstan Russia
Andorra Estonia (EU) Latvia (EU) San Marino
Armenia Faroe Islands Liechtenstein Serbia
Austria (EU) Finland (EU) Lithuania (EU) Slovakia (EU)
Azerbaijan France (EU) Luxembourg (EU) Slovenia (EU)
Azores (EU) Georgia Macedonia Spain (EU)
Balearic Islands (EU) Germany (EU) Madeira (EU) Sweden (EU)
Belarus Gibraltar (EU) Malta (EU) Switzerland
Belgium (EU) Greece (EU) Moldova Tajikistan
Bosnia Herzegovina Greenland Monaco (EU) Turkey
Bulgaria (EU) Hungary (EU) Montenegro Turkmenistan
Canary Islands Iceland Netherlands (EU) Ukraine
Corsica (EU) Irish Republic (EU) Norway Uzbekistan
Croatia (EU) Italy (EU) Poland (EU) Vatican City State
Cyprus (EU) Kazakhstan Portugal (EU)  
Czech Republic (EU) Kosovo Romania (EU)  

 

World Zone 1

Covers all countries, not defined as being in Europe or World Zone 2.

World Zone 1 generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia.

World Zone 2

This zone covers the following territories:

Australia Belau British Indian Ocean Territory Christmas Island (Indian Ocean)
Christmas Island (Pacific Ocean) Cocos Islands Cook Island Coral Sea Island
Fiji French Polynesia French South Antarctic Territory Keeling
Kiribati Macao Nauru Island New Caledonia
New Zealand New Zealand Antarctic Territory Niue Island Norfolk Island
Norwegian Antarctic Territory Papua New Guinea People's Democratic Republic of Laos Pitcairn Island
Republic of Singapore Solomon Islands Tahiti Tokelau Islands
Tonga Tuvalu US Samoa Western Samoa

 

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