UK SHIPPING PRICES
Next Day delivery (if ordered before Monday -Thursday before 12 noon, excluding weekends)
0-30kg - £4.95
Standard delivery (4-5 days): 3£99
Due to variation in international shipping costs, depending on the product and destination, we cannot specify exact prices prior to checkout. The shipping cost will be calculated at checkout. However, for guidance, our prices to Europe start at £11 for Europriority and £13.50 for DHL Express to the USA.
DHL Super Express Service – aims to deliver worldwide in 1-3 days.
Unfortunately our couriers do not deliver on a bank holiday, so please expect your delivery on the next working day.
Our shipping costs are weight based and final costs will be calculated at checkout, but see below for a useful guide.
We offer free standard shipping on orders over a certain amount:
- UK and Ireland FREE standard shipping on Orders over £50
- European FREE standard shipping on orders over £60
- USA and Canada FREE standard shipping on orders over £120
- Rest of the World FREE standard shipping on orders over £150
International DPD Tracked delivery costs: (for all brush orders)
- Europe: £11
- USA: £13.99
- Australia: £14.99
- Rest of the world: £14.99 to £19.99
DHL Super Express Shipping (1-3 working days worldwide)
Worldwide Cost from £18.99-£22.99
How to return an order
We do accept returns of unwanted and unused items within 14 days of receipt.
Only if the product is not opened and in the original packaging.
Please contact us and we will provide you our warehouse address in UK
Please return items using a recorded mail service or make sure to ask for a proof of postage receipt from the post office, as we will not be responsible for any lost items and will be unable to help further.
Please email firstname.lastname@example.org with 'Returns' and your order number in the subject line, and your reason for return in the email body.
Refund turn around
Once we have confirmed receipt of your return, the refund will be processed onto your original payment method and will take 15 working days for any refunds to appear back in your account.
Will my return postage be refunded?
I am afraid at this time we do not offer free returns and cannot refund any postage fees.
You can exchange unwanted and unused items within 14 days of receipt. Please email our customer care team on email@example.com with details of your order and the items you wish to exchange, and we will inform you of the process.
Firstly we are sorry, everything is quality controlled but occasionally items slip the net. If you do have any damaged items, you must email us a picture to firstname.lastname@example.org along with your original order number and we will be happy to replace these for you. Please note if you do not have a picture of the damage we will be unable to help.
Our mistake - we’re so sorry. Let us fix this by sending an email to email@example.com along with your order number and a picture of the items you received in error.