free uk delivery for orders over 50£

Delivery & Returns

 

Shipping 

UK SHIPPING PRICES

Next Day delivery (if ordered before  Monday -Thursday before 12 noon, excluding weekends)

 0-30kg - £4.95

Standard delivery (4-5 days): 3£99

 

Due to variation in international shipping costs, depending on the product and destination, we cannot specify exact prices prior to checkout. The shipping cost will be calculated at checkout. However, for guidance, our prices to Europe start at £11 for Europriority and £13.50 for DHL Express to the USA.

 

DHL Super Express Service – aims to deliver worldwide in 1-3 days.

Unfortunately our couriers do not deliver on a bank holiday, so please expect your delivery on the next working day.

 

Shipping Costs

Our shipping costs are weight based and final costs will be calculated at checkout, but see below for a useful guide.

We offer free standard shipping on orders over a certain amount:

  • UK and Ireland FREE standard shipping on Orders over £50
  • European FREE standard shipping on orders over £60
  • USA and Canada FREE standard shipping on orders over £120
  • Rest of the World FREE standard shipping on orders over £150 

 

 

International DPD Tracked delivery costs: (for all brush orders)

  • Europe: £11
  • USA: £13.99
  • Australia: £14.99
  • Rest of the world: £14.99 to £19.99

 

DHL Super Express Shipping (1-3 working days worldwide)

Worldwide Cost from £18.99-£22.99

 

Returns


How to return an order

We do accept returns of unwanted and unused items within 14 days of receipt.

Only if the product is not opened and in the original packaging.

Please contact us and we will provide you our warehouse address in UK

 

Please return items using a recorded mail service or make sure to ask for a proof of postage receipt from the post office, as we will not be responsible for any lost items and will be unable to help further.

Please email customercare@realbcosmetics.com with 'Returns' and your order number in the subject line, and your reason for return in the email body.

 

Refund turn around

Once we have confirmed receipt of your return, the refund will be processed onto your original payment method and will take 15 working days for any refunds to appear back in your account.

 

Will my return postage be refunded?

I am afraid at this time we do not offer free returns and cannot refund any postage fees.

 

Exchanges

You can exchange unwanted and unused items within 14 days of receipt. Please email our customer care team on customercare@realbcosmetics.com with details of your order and the items you wish to exchange, and we will inform you of the process.

 

Faulty Items

Firstly we are sorry, everything is quality controlled but occasionally items slip the net. If you do have any damaged items, you must email us a picture to customercare@realbcosmetics.com along with your original order number and we will be happy to replace these for you. Please note if you do not have a picture of the damage we will be unable to help.

 

Wrong Items

Our mistake - we’re so sorry. Let us fix this by sending an email to customercare@realbcosmetics.com along with your order number and a picture of the items you received in error.

 

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